Explaining plainly and pragmatically the impact and benefits of HF on the operational environment is a significant challenge for any complex organisation to manage. Technically competent front line and supervisory employees in safety critical industries such as Rail want to know how HF can make them better at what they do and more importantly do it safely without in-depth theoretical explanations.
IHF has proven experience designing systems and training for rail companies for several years. We identify the human strengths and vulnerabilities within the context of the systems under observation.
Case Study - Hong Kong MTR: Hong Kong MTR was experience abnormal levels of “shunting incidents” across its operations. Utilising the “SHELL” model, IHF identified that procedural accuracy, procedural compliance and non-technical skill failures and deficiencies were responsible for this high level of incidents. By uncovering these issues relating to the interaction of components within the system, IHF indentified the predominant sources of error that were leading to the shunting incidents.
IHF designs, develops and delivers highly experiential and interactive training for organisations of all sizes. These courses include:
- Major Accident Hazard awareness (MAH)
- Human Factors Awareness (HFAT)
- Safe Working Behaviours/Behavioural Based Safety (SWB/BBS)
- ePtW systems
- NOTECHS and CRM
- O&G Duty Holder
- Train the Trainer
Document Design & Use
IHF is highly skilled at Gap Analysis, development and production, and re-design and reformatting of documents in isolation or as part of a wider HF intervention.
IHF are industry experts on Fatigue Risk Management (FRM) – audit, re-design, implementation and review.
Workload & Staffing Levels
Task Analysis and Time Line Analysis, and measuring the impact of Performance Influencing Factors (PIFs) are some of the techniques IHF have used to improve safety and business performance as a result of improving inefficient workload and staffing levels.
IHF can conduct evaluation of communication, decision-making, awareness, workload and Team Performance Analysis within the framework of the SHELL model.
Safety Critical Task Analysis (SCTA), Cognitive Task Analysis (CTA), Task Analysis (TA), Human Risk Analysis (HRA)
CoW Training, NOTECHS Assessment & Measurement
Qualitative Hazard Analysis
HAZID, HAZOP, HAZAN, HMI Review, HRI
Quantitative Risk Analysis
HEART, CREAM, ATHEANA, THERP, Goal Structured Notation
Management of Change (MoC)
Gap Analysis, Document review & Design/Re-Design
Task Analysis, Cognitive Task Analysis, Safety Critical Task Analysis, Organisational Walkthroughs
Critical Incident Technique, Root Cause Analysis, Fault/Event Tree Analysis
Project Planning, Design & Execution
HFIP, ISSoW replacement programs
IHF has unique experience designing and developing systems with the needs of human beings in mind. The integration of human needs and system design is typically formalised through a Human-Systems Integration (HSI) programme. With such a plan in place, an institution or organisation can reduce lifecycle costs and increase efficiency, safety and usability. An HSI also pays particular attention to any gaps in human soft skills, such as communication, decision-making and awareness, because these gaps can impair overall system performance. A well-crafted HSI seeks to mitigate such gaps in a systematic and pragmatic manner.